And it can determine how you get treated
You know how Uber drivers can rate you – just like you can rate them – on a scale of 1-5? Apparently there’s an airline that does the same.
Similarly to how Uber drivers will use your rating to determine whether or not they want your fare, one airline uses its system to choose how you’re treated.
According to The Points Guy, American Airlines keeps its ‘Helix System’ very hush hush – well, it could change the way people behave, after all.
Frequent flier JT Genter wrote for the travel site: “There’s no way of finding out your Helix Score – agents will have this score in front of them when you call, interact on social media or file a complaint.
“However, agents seem to be instructed to ‘play dumb’ if you ask about your score. While the rare customer has been able to get their score by asking, I’ve never had an agent even acknowledge the system exists.”
According to the Helix System, passengers with 5 ‘Eagles’ are the most valuable, while if you score a 1, you’ll be low down the priority list.